I have been a lighting designer for over 12 years. The last 5 years, I have primarily focused my services to special events. Planners and coordinators are the lifeblood of my business, and I was hoping to get some opinions and feedback on what is most important to all of you. It doesn't matter where you are located to participate in this discussion. After all, customer service and producing stunning events are universal in this industry. Any insight you can offer on the following questions would be appreciated:
-What is your current lighting vendor doing that you like?
-What is your current lighting vendor doing that you do not like?
-If you could wave a magic wand and change things about your current supplier, what would you change?
Other thoughts, ideas, and comments welcome!
-Maureen E. Patterson
Likes: Fast turnaround with proposals, creative suggestions and unique design ideas.
ReplyDeleteDislikes: We love working with our lighting vendor, so none at this time. However, for the vendors that we don't work with I would like to ask that they try to enjoy teaching us about their specialty versus coming across arrogant and condescending.
Changes: We love hearing about new technologies and new equipment and choices that our supplier acquires. With this knowledge we can help sell these items to our clients on behalf of our vendors.